Frequently Asked Questions

Booking & Scheduling

  • You can book directly through our online booking page or our mobile (iOS or Android) app — enter property details, choose your package and select a time.

  • We recommend booking at least 48 hours in advance to ensure availability, we accept appointments several weeks out.

Preparation

  • Visit and download our Prep Guide to ensure the property is photo-ready before your shoot.

  • Not necessarily — many agents provide lockbox access or meet us briefly to unlock the home.

Services & Packages

    • Listing Photos

    • Drone Photos

    • 2D & 3D Floor Plans

    • Virtual Dusk

    • Twilight Photography

    • Walkthrough Videos

    • Matterport Tours

  • Yes — rush delivery is available for an additional fee. Please request it when booking.

Delivery

    • Photos: Delivered the next business day after the shoot. (Large properties may require additional time.)

    • Videos: Delivered within 2 business days. (Large properties may require additional time.)

    • Floor Plans: 2D next business day. 3D 2 business days.

    • Matterport: Delivered next business day.

  • You'll get a branded client portal with download options for MLS and print along with access to any of the floor plans, virtual tours, or media packages. All media is also available via our mobile app.

Editing

  • Both — We use a blend of HDR and flash techniques (Flambient) for clean, true-to-life images.

  • Minor edits like sky replacements or TV screens are included. Major edits to be quoted separately.

Payment & Invoicing

  • Payment is due upon delivery. You’ll receive an invoice with your media. You can even pay multiple invoices together in your customer portal.

  • For fastest access to your media, payments can be made online via credit card through your customer portal.

Licensing

  • Yes — your license covers marketing the listing across print, web, and social platforms. Purchase the Media Kit for a website and to generate social media posts.

  • No — each license is for the specific property photographed. Resale of the media is strictly prohibited.

Cancellations & Weather

  • Please provide at least 24 hours’ notice. Same-day cancellations may incur a fee. If you are rescheduling with at least 48 hours notice, you can even reschedule your own appointment in your customer portal or in the mobile app.

  • We’ll work with you to reschedule exterior, drone, or twilight sessions. Interior shoots can often proceed as planned.

Hosting

  • Tours are hosted for 90 days by default. Extended hosting is available for a fee upon request.

  • Media is hosted indefinitely, sites and social media kits are hosted for 12 months from the delivery date. You can renew any sites or social media kits from your customer portal.

Other

  • Yes — fully insured with general liability.

  • Yes — Part 107 certified along with additional insurance for drone flight.

Still have questions? Contact us and we’ll be happy to help.